Frustrated Windows 7 users are facing 'black screens of death' after logging on to their computers, Microsoft have confirmed.
The software giant said they were investigating a disabling glitch that seems to particularly affect its latest operating system.
However, they have denied reports that its latest monthly security update has caused the serious system problems.
Microsoft wrote in a blog posting: 'We have conducted a comprehensive review of the November Security Updates, the Windows Malicious Software Removal Tool, and the non-security updates we released through Windows Update in November.
An artist on the website 'Poorly Drawn Portraits' made this picture of Microsoft CEO Steve Ballmer using photos of crashed Windows computers showing the iconic 'blue screen of death'
A close-up of the Ballmer portrait showing the computer screens
'That investigation has shown that none of these updates make any changes to the permissions in the registry. Thus, we don’t believe the updates are related to the 'black screen' behaviour described in these reports.'
It had been suggested by Software firm Prevx that the blank screen problem was caused by the firm's latest security patch.
Prevx said millions of people may have been affected and issued a general fix it said would save many from the laborious process of reloading their machines.
However, they have since retracted this claim and suggested malware could be the culprit.
Prevx's Director of research Jacques Erasmus said: 'We apologise to Microsoft for any inconvenience our blog may have caused.'
Microsoft said that people who are affected by the problem should contact its customer service line.
The 'black screen of death' is a play on the 'blue screen of death' colloquialism used for the error screen that has plagued Windows users over the years.-www.dailymail.co.uk
It had been suggested by Software firm Prevx that the blank screen problem was caused by the firm's latest security patch.
Prevx said millions of people may have been affected and issued a general fix it said would save many from the laborious process of reloading their machines.
However, they have since retracted this claim and suggested malware could be the culprit.
Prevx's Director of research Jacques Erasmus said: 'We apologise to Microsoft for any inconvenience our blog may have caused.'
Microsoft said that people who are affected by the problem should contact its customer service line.
The 'black screen of death' is a play on the 'blue screen of death' colloquialism used for the error screen that has plagued Windows users over the years.-www.dailymail.co.uk
The Windows 7 software is supposed to make it easier to become connected and share or to sync files
1 comment:
That is one brilliant work of art. Probably on Steve Jobs Christmas list this year.
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